Terms and Conditions
Welcome to Polcari’s Coffee! These terms and conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from polcariscoffee.com, you agree to the following terms. If you do not agree, please refrain from using our services.
1. General Information
1.1 About Us
Polcari’s Coffee provides high-quality coffee and tea products through our online store located at https://polcariscoffee.com/.
1.2 Eligibility
To purchase from our store, you must be at least 18 years old or have the consent of a parent or guardian. By using this site, you confirm that you meet this requirement.
2. Product Information
2.1 Product Descriptions
We make every effort to accurately display and describe our coffee and tea products. However, variations in color, flavor, or packaging may occur.
2.2 Pricing
All prices are listed in USD and are subject to change without notice. Prices do not include taxes, shipping, or handling fees unless specified.
2.3 Availability
We reserve the right to limit quantities of any product or to discontinue any product at any time without prior notice.
3. Orders and Payment
3.1 Order Acceptance
We reserve the right to refuse or cancel orders for any reason, including suspected fraud, inaccuracies, or product availability.
3.2 Payment Methods
We accept the following payment methods: credit cards, PayPal, Venmo. All payments must be received and cleared before orders are processed.
3.3 Order Modifications and Cancellations
Orders cannot be modified or canceled once they have been processed or shipped. Contact us immediately if you need assistance.
4. Shipping and Delivery
4.1 Processing Time
Orders are processed within 1-3 business days. Delays may occur during holidays or peak seasons.
4.2 Delivery Timeframes
- Domestic (Contiguous United States): 3-14 business days
- International: 7-30 business days
Shipping times are estimates and may vary based on carrier delays or customs processing.
4.3 Shipping Fees
Shipping fees are calculated at checkout and depend on the destination and order size.
4.4 Lost or Damaged Shipments
We are not responsible for lost or damaged shipments. Contact the shipping carrier directly to file a claim. For assistance, contact us.
5. Return and Refund Policy
5.1 Returns
Due to the perishable nature of coffee and tea, we do not accept returns.
5.2 Refunds
Refunds are only issued for defective or damaged products. To request a refund, contact us within 3 days of receiving your order. Proof of damage (e.g., photos) is required.
5.3 Exchanges
We do not offer exchanges. If you are dissatisfied with your order, please contact us for assistance.
6. Privacy Policy
Your use of this website is subject to our Privacy Policy, which explains how we collect, use, and protect your information.
7. Limitation of Liability
Polcari’s Coffee is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Use our products responsibly and consult a medical professional if you have any allergies or sensitivities.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Massachusetts/United States. Any disputes will be resolved in the courts of Suffolk County.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the site constitutes your acceptance of any changes.
10. Contact Us
For questions about these Terms and Conditions, contact us at:
Acknowledgment
By using this website or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.